Privacy policy

Last updated: February 2026

Velivoglow (“we,” “us,” or “our”) operates https://velivoglow.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

This includes information you voluntarily provide, such as:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers; we do not store full payment information)

Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs and interaction data

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your orders, returns, or inquiries
  • Provide customer support
  • Improve our website, products, and services
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements

We only collect and use personal data that is necessary for legitimate business purposes.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics partners
  • Shopify and related service providers
  • Analytics and marketing tools (e.g., website performance and advertising services)

These third parties are required to protect your information and use it only for the services they provide.

4. Cookies & Tracking Technologies

Velivoglow uses cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyze traffic and site performance
  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings, though some site features may not function properly as a result.

5. Email & Marketing Communications

If you provide your email address, we may send you:

  • Order confirmations and transactional emails
  • Customer service responses
  • Promotional emails (only if you opt in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We take reasonable precautions to protect your personal information, including:

  • Secure server infrastructure
  • SSL encryption
  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your personal data
  • Withdraw consent for data processing
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Velivoglow does not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Velivoglow
Owned and operated by Petria Dimitriou
📍 Markou Avgieri, Limassol, 3046, Limassol, Cyprus

📧 Email: support@velivoglow.com
📞 Phone: +357 96 781922

Live chat support available
Chat bot support available
Preferred contact method: Email