Recapiti
Thank you for visiting Velivoglow. We’re here to help you with any questions, concerns, or feedback you may have about our products, orders, or policies.
🧡 How to Reach Us
Velivoglow
Owned and operated by Petria Dimitriou
📍 Business Address:
Markou Avgieri
Limassol, 3046
Limassol, Cyprus
📞 Contact Details
Customer Support Email (Preferred Method):
➡️ support@velivoglow.com
Phone:
📱 +357 96 781922
Please note that phone support may be limited; email is the fastest way to get assistance.
💬 Live Support
We offer real-time support through our website:
- Live Chat Support — Connect instantly with a support agent when available
- Chat Bot Support — Available 24/7 for general questions
Look for the chat icon on the bottom right of your screen.
🕒 Support Hours
Our support team is available during business hours, Monday through Friday.
If you contact us outside these hours, we’ll respond as soon as possible on the next business day.
📝 Get Faster Help
When contacting us, please include:
- Your order number (if applicable)
- A brief description of the issue or question
- Any relevant screenshots or photos
This helps us resolve your request quickly and accurately.
📬 Mailing Address (Returns & Exchanges)
If you need to return or exchange a product by mail (as outlined in our Refund & Returns Policy), please use the return instructions provided in your order confirmation or contact support for details.
🛡️ Privacy & Security
We respect your privacy. Your contact information is used only to respond to your inquiries and support your orders in accordance with our Privacy Policy.
📍 Connect With Us
Stay updated on new products, promotions, and support news:
- Follow us on social media
- Sign up for our newsletter at checkout