AGB

Last updated: February 2026

Welcome to Velivoglow. These Terms of Service (“Terms”) govern your access to and use of our website, https://velivoglow.com, and any purchases made through it.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Company Information

Velivoglow
Owned and operated by Petria Dimitriou
📍 Markou Avgieri, Limassol, 3046, Limassol, Cyprus
📧 Email: support@velivoglow.com
📞 Phone: +357 96 781922

Live chat and chatbot support are available.
Preferred contact method: Email.

2. Eligibility & Use of Website

By using this site, you confirm that:

  • You are at least the age of majority in your jurisdiction, or
  • You are using the site under the supervision of a legal guardian

You agree not to use our website for any unlawful, abusive, fraudulent, or prohibited purpose.

3. Products & Services

Velivoglow offers beauty and personal care products for sale online.

We make every effort to display product descriptions, pricing, and images accurately. However:

  • Product colors may vary depending on your device
  • We do not guarantee that descriptions are error-free
  • We reserve the right to correct errors or inaccuracies at any time

4. Pricing & Payments

  • All prices are listed in USD
  • We reserve the right to change prices at any time without notice
  • Payment must be completed at checkout before an order is processed

We use secure third-party payment processors. Velivoglow does not store full payment card details.

5. Orders & Acceptance

  • Placing an order does not guarantee acceptance
  • We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in pricing or availability
  • If an order is canceled after payment, a full refund will be issued

6. Shipping

  • We ship only within the United States
  • Flat-rate shipping: $10.00 per order
  • Standard shipping time: 3–4 business days

Shipping timelines are estimates and not guaranteed. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

  • Returns are accepted for defective and non-defective products
  • Products must be new and unused
  • Return window: 30 days
  • Refund processing time: up to 10 business days

Customers are responsible for return shipping costs.
No restocking fees apply.

For full details, please review our Refund & Returns Policy.

8. Exchanges

Exchanges are accepted subject to product availability.
Customers must contact us before returning items for exchange authorization.

9. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the property of Velivoglow or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Prohibited Activities

You agree not to:

  • Use the site for illegal or unauthorized purposes
  • Attempt to hack, disrupt, or interfere with site functionality
  • Submit false or misleading information
  • Violate any applicable laws or regulations

We reserve the right to terminate access for violations of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Velivoglow shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Delays or failures caused by events beyond our control

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, unless otherwise required by law.

13. Third-Party Services & Links

Our website may include links to third-party services or tools. We are not responsible for the content, policies, or practices of third-party websites.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in Cyprus, without regard to conflict of law principles.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page with an updated “Last updated” date.

Your continued use of the website constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

📧 support@velivoglow.com
📞 +357 96 781922